The Public Health Emergency Operations Centre (PHEOC)
In 2012, WHO established the Public Health Emergency Operations Centre Network (EOC-NET). WHO developed the Framework for a Public Health Emergency Operations Centre (PHEOC), in collaboration with EOC-NET partners. The Framework provides high-level methodical guidance for designing, developing and strengthening of PHEOCs. A Public Health Emergency Operations Centre (PHEOC) is a physical location for the coordination of information and resources to support incident management activities. PHEOCs are also referred to as “operations centres”, “situation rooms” and “command centres”. Experience has shown that timely implementation of a PHEOC provides an essential platform for the management of public health emergencies and can help avoid common failings such as lack of clear leadership leading to delayed decision making, mismanagement of resources and poor coordination. This online course provides an outline of the PHEOC Framework and relevant references.
Duration: Approximately 5 hours.
Audience: The course is aimed at health emergency preparedness and response professionals, policy makers and partners seeking to implement and sustain Public Health Emergency Operations Centres.
Objectives: By the end of this course, you should be able to:
- Describe the content of the PHEOC Framework;
- Explain the key concepts of PHEOCs and emergency management;
- Define the objectives and function of PHEOCs;
- Describe major planning and implementation considerations, the core components and essential requirements of a PHEOC; and
- Apply the PHEOC Framework and relevant tools for designing, developing and strengthening PHEOCs
Participation: This course is open for public enrollment.
LINK: https://openwho.org/courses/PHEOC-EN 
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Provider: Open WHO
Note: This course was curated by EPIC 11 in 2024.
The EPIC11 project, funded by the European Commission, supports EU Regulation 2022/2371 on cross-border health threats. It develops training for health specialists to enhance emergency preparedness across the EU. This course was selected as part of a 2024 training inventory listing relevant trainings on prevention, preparedness, and response planning in EU and EEA countries, complementing EPIC11’s programme.